If you have received a call anything like this, first Off: DON’T DO ANYTHING THEY ASK.
If you are nervous, hang up. Sometimes they stay the other end waiting, so leave the phone for 15 minutes. You can unplug your router if you are in any doubt as to whether they are conencted remotely to your machine.
Next: then go to this site: http://www.digitaltoast.co.uk/supportonclick-systemrecure-scam
This came to my attention yesterday when I was contacted by a family friend who had recieved a cold call from “Windows Technical Support” and had proceeded to claim their machine was corrupt and virus-ridden.
I’ll embellish this article a little later, but just wanted to post something initially that could show up on search engines.
In the mean time, here’s a list of things NOT to do:
- Don’t do anything they ask.
- Don’t go to any website they request you access
- Don’t let them access your PC remotely (you will be prompted before this happens)
- Don’t give them any money
You might also like to try
- Wasting their time by playing stupid
- Recording the conversation
- Do a Google search for key phrases they are using
- Report it somewhere – even if it’s just leaving comments on a web page.
Generally if you do an internet search, you will come up with tons of results confirming that THIS IS A SCAM: Here are a few more links:
The Guardian newspaper seem to be onto this. This commented was posted on the Digital Toast forum above on 29/06/2010:
If anyone has been caught by this scam, or knows someone who has, then I’d be grateful if you could tell me the name of the company *whose name appears on your credit card*. It’s clear this company uses loads of different sites and different names, but I suspect it’s the same one (or ones?) behind it. Email me please at firstname.lastname@example.org
Charles Arthur, editor, Technology, The Guardian
This is one of an ongoing series of articles that I have written following this scam. You can find them under the following tag group: